Privacy Policy

At 24x7 Service Centre, accessible from our website, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by us and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

When you use our website to book a repair service, we ask you to provide certain personally identifiable information that can be used to contact or identify you. The personal information that you are asked to provide includes:

• Full Name
• Mobile Number (10-Digit)
• Email Address
• City and Location details
• Appliance Details (Type, Brand, Warranty Status, Purchase Date)

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our repair services.
• Understand and analyze appliance issues to assign the right technician.
• Communicate with you, either directly or through one of our local expert vendors, to schedule visits, provide updates, and offer customer support.
• Send you SMS or email confirmations regarding your repair booking and complaint reference numbers.
• Improve, personalize, and expand our website operations.

3. Sharing of Your Information

We do not sell your personal data to third parties. Because we are a multi-brand service aggregator, the information you submit (such as your phone number, address, and appliance issue) is shared only with our designated local expert vendors and field technicians. This is strictly required so they can contact you, locate your address, and perform the requested repair services.

4. Data Security

We value your trust in providing us your Personal Information, thus we strive to use commercially acceptable means of protecting it. However, remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

5. Cookies and Web Beacons

Like any other website, 24x7 Service Centre uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

6. Your Consent

By using our website and submitting the service booking form, you hereby consent to our Privacy Policy and agree to its terms. You authorize us and our representative vendors to contact you via Phone Call, SMS, or Email regarding your service request.

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